Nintendo of America president Reggie Fils-Aime has stated the corporate has gone into “fact-finding mode” to be able to work out what’s inflicting Switch points reported by shoppers.
Speaking with Time, Fils-Aime touched upon reports of Joy-Con connection issues in addition to stories of the dock scratching the Switch pill display screen.
“We’ve seen the inquiries, and we here in the Americas are looking at all the information we can get our hands on,” he stated. “We need as a lot shopper suggestions as potential.
“Specifically on Joy-Con syncing, all I can inform you is that we’re conscious of and have seen among the stories. We’re asking shoppers lots of questions. That’s why we wish to get shoppers on our assist line, so we will get as a lot data to know the state of affairs as potential.
“And so we’re in a fact-finding mode, to essentially perceive the state of affairs and the situations. And with that data, we’ll look and see what the subsequent steps are.”
Fils-Aime stated Nintendo encourages Switch customers experiencing the sync subject, or some other issues, to contact Nintendo Support.
As far because the Switch display screen being scratched in the course of the docking and undocking course of, Fils-Aimes stated his staff has not skilled the difficulty first-hand.
“We have done literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on,” he stated. “As quickly as I heard of this report, I requested my groups, ‘Have we seen this in our own experience?’ And the candid reply has been no.
“Throughout all of these experiences, all through all of the docking and undocking we’ve executed, we haven’t seen it. So that is one the place whether it is occurring, we wish to perceive extra as to what the precise state of affairs is. Which is why we would like shoppers to tell us by means of our help website.”
The publish on Time didn’t point out stories of blue screen, orange screen or screen flickering stories from Switch customers.
It’s nonetheless unknown how wide-spread the aforementioned points are, particularly since Switch remains to be within the early days of launch.
