Hey people,
We’ve seen continued questions concerning the present course of for Competitive funds. We acknowledge that we failed at making the present course of as simple to navigate and perceive appropriately. We’re going to repair this and wish to replace you on future enhancements we’re making to the general course of. For these gamers who’re nonetheless experiencing points, we’re working to be extra proactive in accumulating any incomplete or incorrect data that we have to course of funds.
Payment Process Improvements (COMING SOON)
Our main areas of focus for enhancements to the Competitive Payment course of embody: (i) offering gamers with standing updates, through e mail, regularly; (ii) making a extra intuitive touchdown web page and cost move that permits gamers to extra simply observe the standing of their funds; and (iii) enabling gamers to extra simply make modifications to their data. Find extra particulars on the upcoming modifications beneath:
- We will now be sending common e mail updates on cost standing to gamers.
- Please word that each one communication and cost data will likely be processed through the e-mail related along with your profitable EpicID.
- The tax data verification course of and “Prize Acceptance and Release Form” segments will now be mixed into the identical location.
- For minor gamers, their mother or father/guardian will even want to supply their e mail and cellphone quantity to just accept the cost on behalf of the minor.
- Note: The minor continues to be thought-about the prize recipient and will likely be issued a 1099-Misc or 1042-S, as relevant, by Epic.
- Tax verification can take as much as two weeks.
- Once the tax data verification course of has been accomplished, gamers will solely have to conform to the consent kind for future occasions.
- For minor gamers, their mother or father/guardian will even want to supply their e mail and cellphone quantity to just accept the cost on behalf of the minor.
- Future enhancements will allow gamers to extra simply replace their data with out the necessity for help from Player Support. This contains updates to a participant’s tax ID, tax nation, tackle, and identify.
- On the cost portal, we will even be clearly displaying to gamers the occasions they’ve certified for, the prize (pre-tax) that they’ve received, the quantity taxed, the online payout they’ve obtained, and the standing of their tax verification and cost.
New Payment Flow (COMING SOON)
Once the Tax Interview and consent kind course of have been accomplished and accredited, you’ll obtain an Account Activation e mail from HyperWallet. After accepting this e mail, you’ be prompted to observe the HyperWallet course of for offering cost data.
After the cost verification course of has been accomplished and accredited, gamers will be capable of observe the standing of their cost on HyperWallet (Created, Pending Action, Processing, Released). More data on this move will likely be supplied as soon as it turns into accessible.
Winners Before April 2019
If you received a prize in a match previous to April 2019, you’ll nonetheless have to proceed utilizing our current payment flow. Our Player Support brokers have begun actively reaching out to any gamers who’ve but to submit cost data to assist them by means of the method.
To observe people down, we’re sending an e mail to all accounts related to a profitable EpicID who haven’t submitted the required data or who’ve but to be paid. In this e mail, we’re together with particular directions concerning cost next-steps, together with contact data for a Player Support agent to assist information you thru the method.
We’re additionally sending in-game messages through the Gift Box system to tell gamers which e mail tackle they should examine to proceed the cost course of.
Players who grew to become eligible for a prize from an occasion that occurred after April 1, 2019, will be capable of use the improved cost course of described above as soon as they turn out to be accessible.
Still Need Assistance?
For additional help concerning the Competitive Payment course of, please ship an e mail to competitive-payments@epicgames.com. A Player Support agent will likely be assigned to your case as soon as we obtain your e mail, so be sure you control your e mail for a response.
