Requests for refunds make up the overwhelming majority of help requests submitted to Steam.
A report by Gamesindustry.biz has proven that Steam refund requests per day are within the tens of 1000’s – on the day in query, requests numbered 49,119 over the earlier 24 hours. All different requests in that very same interval, mixed, numbered 16,535.
Steam, a platform that was as soon as in authorized sizzling water for not offered refunds, has allowed customers to get refunds for video games they’ve spent lower than two hours with since 2015, so long as they utilized for the refund inside 14 days of first shopping for the sport. After this, there was a massive spike within the variety of refunds being issued.
Just this week, Arkane’s Raphael Colantonio in contrast the refund system to a demo system, whereby gamers might take a look at the waters and get their a reimbursement afterwards. It appears that quite a few individuals are doing this, though whether or not or not that is really impacting gross sales too closely isn’t clear.
Microsoft is at the moment testing a similar system for Xbox One and Windows 10.
In any case, evidently Steam prospects are glad to have entry to this feature.