Please cease calling Epic Loot Games to complain about your Fortnite match. They can’t provide help to.
Right now, Fortnite is the largest recreation on the planet and an actual feather in Epic Games’ cap. But it’s additionally a serious frustration to Epic Loot Games, a small Ohio tabletop retailer that has been receiving a whole lot of buyer assist complaints.
According to a report from Kotaku, Epic Games handles its buyer assist complaints by e mail, with no dwell cellphone assist. That means anyone Googling for a cellphone quantity is directed to Epic Loot Games as a substitute, and normally finally ends up speaking to proprietor Hunter Davies.
“There are so many calls—pranks, angry gamers, kids who don’t understand why the support doesn’t have a readily available method of contact,” Davies informed Kotaku. “We started telling them to use the website because they can’t actually talk to anyone on the phone.”
Epic Loot Games has beginning working a tally of calls since Drake’s Fortnite match made Fortnite a mainstream hit. As of the newest rely, that they had reached 130.
Davies now refuses to play Fortnite “out of spite,” focusing as a substitute of the Dungeons & Dragons gross sales that assist his enterprise. That mentioned, he has remained skilled, even lending a form ear to annoyed Fortnite followers.
“A really upset kid called because he said his mom is taking him to counseling because of his anger issues,” Davies continued. “He was throwing controllers, cussing people out in the game. I think he got banned. He wanted us to make up for the fact he had to go to a counsellor. I tried to genuinely make him understand we weren’t affiliated, but he either didn’t care or was convinced we were the support team, we were brushing him off and we didn’t want to help him.”
Naturally, not all calls are civil. “A kid between nine and 16 screamed expletives at me,” Davies mentioned. “‘Fix your fucking game, fix your servers.’ Then he just hung up on me.” Yeah, they’ll get proper on that.
Despite the frustration, Davies was fast so as to add that Epic Loot Games is not going to be altering its title. In truth, the enterprise has expanded to 2 further places and appears to have a powerful relationship with the native tabletop video games group. Here’s hoping all employees are as skilled with these calls as Davies has been.
The put up Hundreds of Fortnite players are calling wrong “Epic Games” to complain appeared first on VG247.
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