Fortnite is big. It’s already one of many greatest video games on the planet, in truth. It’s about to get even greater due to its upcoming launch in China. Plenty of gamers means plenty of work for assist employees, and that’s led to some unlucky wait occasions for gamers with issues to resolve. But it appears Epic plan to drastically bulk up their assist employees, and have already taken some drastic steps.
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Speaking to German website WinFuture, Epic say that “in order to accelerate our response time to support requests, we have grown our support team by 7x since December, and are working to double it again.” Epic aren’t offering particular numbers on how many individuals are staffing assist, however these are large numbers.
The large participant numbers Fortnite’s been placing up imply that it’s been an amazing goal for hackers, as effectively. Epic lately carried out two-factor authentication for participant accounts – it is best to allow that, by the best way – however some gamers are nonetheless struggling fraudulent fees for lots of of {dollars} with compromised accounts.
A fast search of Reddit will spotlight that Fortnite assist tickets are taking weeks or months to get resolved, and that wait’s troublesome to swallow in the event you’ve acquired lots of of {dollars} tied up in a hacked account within the meantime. Hopefully the assist increase will assist get these occasions again right down to affordable ranges.
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