Epic has up to date its return coverage on the Epic Games Store to replicate insurance policies out there on different digital storefronts.
The Epic Games Store has up to date its return coverage, and now permits limitless refunds inside 14 days of buy, with underneath two hours performed. It was beforehand set at two refunds per 12 months.
According to Epic’s director of publishing strategy, Sergey Galyonkin, the corporate hasn’t applied a “self-service” resolution, however one is within the works. Until then, you’ll have to undergo Customer Support to request a refund.
A change was additionally made to the verification steps wanted to obtain a refund. According to GI.biz, the Epic Games Store beforehand required prospects to offer their IP deal with, final 4 digits of the cardboard used, account creation date, and different data.
This coverage was put in place for “player security,” mentioned the corporate, however the brand new adjustments have simplified issues. Until a self-service possibility is created, you’ll nonetheless want to make use of the contact kind, however the verification steps are not in place – if the return meets the set standards.
Epic can be engaged on including extra regional pricing choices to the shop. Currently there are 30 completely different areas out there for a complete of 130 nations.