Fortnite Account Help: What To Do If Hacked or Compromised

>What ought to I do if my Fortnite account has been hacked or compromised?

Changing your password is the very first thing it’s best to do in case your account has been hacked or compromised. When you modify it, anybody signed into the Epic Games web site by way of your account might be logged out from the web site. To change your password, take the next steps:
 

• Log in to your account.
• Go to your “Account” web page.
• Select “Password & Security.”
• Change your password within the “Change Your Password” part.

For the safety of your account, it’s best to select a password distinctive from these of your different on-line accounts.

>I’ve modified my password. Now what?

Next, if relevant, it’s best to unlink your related console account(s). When you unlink these, anybody signed right into a console game by way of your account might be logged out from the game. To unlink your related console account(s), take the next steps:
 

• On your “Account” web page, choose “Connected Accounts.”
• Select “Disconnect” for all your related console accounts (Xbox, PlayStation Network, and/or Nintendo Switch).

After logging out anybody who might have been signed into your account, it’s best to take the next steps to ensure nobody apart from you logs into your account once more: 
 

• Enable Two-Factor Authentication in your account. (For directions on easy methods to allow this selection, click on here.) 
• Remember to maintain your password a secret.

>What if somebody apart from me has already modified my password?

If somebody apart from you has already modified your password, you should still be capable of log into your account. To log in on this state of affairs, take the next steps:
 

• Select “Forgot Your Password?” on the “Sign In” web page.
• Enter the e-mail deal with you most not too long ago related along with your account.
• Check the inbox of that electronic mail deal with for an electronic mail containing directions on easy methods to reset your password. If you don’t see the e-mail, verify your junk/spam folder.
• Follow the directions for altering your password.

>What if I don’t obtain an electronic mail containing directions for altering my password?

You could also be in one in every of these conditions that forestall you from receiving the e-mail:
 

• You misplaced entry to the e-mail account tied to your Epic Games account.
• Someone apart from you modified the e-mail deal with related along with your Epic Games account.
• Your Epic Games account has been deactivated or banned.

No matter why you didn’t obtain the e-mail, it’s best to contact Epic Games for assist. To get assist from Epic Games relating to your account, take the next steps:
 

• Go to: https://www.epicgames.com/site/customer-service
• Select “Epic Account.”
• Select “Contact Us.”
• Make certain the primary drop-down menu of the contact kind is about on “Epic Accounts.”
• Fill out the remainder of the contact kind with the required data regarding your case.
  • Be certain the e-mail deal with you enter is one you’ve got entry to.
  • Describe your inquiry as “Hacked Account / Unauthorized Purchase” within the final drop-down menu.
• Select “Submit.”

After submitting the contact kind, you’ll obtain an electronic mail from Epic Games to the e-mail deal with you entered within the kind. Because every individual’s case is totally different, the wait time for this electronic mail varies.

>Account Security Bulletin

Epic Games is offering this bulletin to clarify what’s taking place and easy methods to greatest safe your Epic account and different accounts.

Shared Passwords

Though it’s frequent to make use of the identical password throughout a number of Internet websites, this can be a harmful apply and ought to be averted. If a type of websites is compromised, hackers can use your electronic mail and password from that web site to interrupt into your account on different websites utilizing the identical password.

Here’s what occurs: Attackers regularly obtain password dumps – lists of username/password mixtures -from third social gathering websites and use “credential stuffing” to search out out what different web sites these credentials work on. When they’re profitable at logging in to these accounts, they see what bother they’ll create for the account holder. In many circumstances, that seems as fraudulent V-Buck purchases.

Fake Fortnite Offers

We’ve seen a number of situations of account theft and fraud associated to web sites that declare to offer you free V-Bucks, Cosmetics or the power to share or purchase accounts. Please by no means share your Epic account particulars with anybody. Epic won’t ever ask you on your password. Groups claiming to offer particular Fortnite offers this fashion are fraudulent.

>How Do I Know If I’m At Risk?

There is a incredible internet service Have I Been Pwned that can allow you to search your electronic mail deal with and decide if it has been a part of any knowledge breaches. If it has, it’s best to assume that the password related to that service is public data and alter all accounts that use it (not simply your Epic account!).

Even in case your account data hasn’t been publicly recognized as leaked, it’s potential that it could be leaked sooner or later, so there are steps that you are able to do to assist shield your self towards that. You can begin by signing up for the Have I Been Pwned notification service so that you’re instantly alerted in case your electronic mail is ever included in future dumps.

>What Are We Doing To Help?

We’ve been working onerous to search out password dumps to be able to proactively reset passwords for participant accounts which will have been leaked on-line. This method entails loads of guide work on our aspect however we consider that it prevents a big quantity of fraud.

Unfortunately, this method doesn’t discover each impacted account, due to this we’re always working to automate and streamline our course of for locating and resetting impacted accounts.

>Good Security Practices

Use Unique Passwords

We advocate utilizing distinctive passwords as a strategy to shield your self from credential stuffing assaults. Having a novel password for each service will assure that one compromised account received’t result in the whole lot you personal being stolen. Of course, it may be onerous to recollect so many various passwords.

Consider utilizing a password manager to assist. Using a password supervisor, you may generate a novel password for each service and solely keep in mind a single robust password (for the password supervisor).

Link Your Social Accounts For Extra Security

We provide support to integrate Facebook and Google logins with our Epic account system. This supplies you with a number of benefits.

First, you may log in with no need to make use of your Epic password, so long as you’re actively logged in to Facebook or Google in your browser. You’ll obtain a login immediate asking you to authorize the exercise after which might be let straight in.

Second, you may at all times use these login strategies to regain entry to the account within the occasion that it’s locked attributable to invalid passwords. Due to the extra safety measures offered by way of Google and Facebook login, you may set correspondingly safer passwords on your Epic account after which not fear about utilizing them as a result of pass-through authentication with Google and Facebook.

Install And Update Antivirus

While antivirus and antimalware merchandise received’t resolve each drawback, they may assist maintain your laptop protected from loads of threats. Epic doesn’t endorse any specific product, however you may view a list of options right here together with the assorted options of every. Keeping your laptop clear of undesirable software program will once more decrease the variety of methods your account may be compromised.

Keep Your Computer Up To Date

You ought to at all times maintain your working system, put in software program, and drivers as updated as potential. Small bugs from outdated drivers or software program may end up in efficiency points or different game stability points whereas missed safety updates might compromise your whole laptop. Epic at all times recommends updating to the newest safe variations of software program and working methods.

Don’t Trust Shared Systems

Logging in from a shared laptop (cyber cafes, libraries, a pal’s home, and many others.), introduces further threat. Only log in on shared methods managed by individuals you belief. Just by logging into your account on a shared system, your credentials could possibly be stolen and you don’t have any actual perception into how safe these machines are. 

If you’ve used an untrusted shared machine previously, we advocate altering your password to make sure that it’s not compromised. If you play on a shared machine frequently, it’s essential that you just use a novel password on your Epic account and ensure to log off of the launcher when completed every time.

Enable Two-Factor Authentication 

Two-factor authentication provides an additional layer of complexity to your account safety, this makes it rather more troublesome for somebody to achieve unauthorized entry. Get protected now.

Be certain to additionally shield your accounts for different providers too! This site will allow you to evaluation totally different providers and see which assist it.

>Additional Information

Don’t Share Accounts

While generally you may wrestle to finish that quest and would love for a pal or member of the family to assist, we encourage you to not share your account data with others. Any actions dedicated in your account are your accountability. If somebody cheats in your account and it’s banned, it’s your accountability because the account holder.

Don’t Buy Accounts

Sometimes, individuals get uninterested in a game and need to stop – and want to get one thing for the time they’ve invested within the game. As a outcome, they’ll checklist their accounts on-line. While you may be tempted to buy one and acquire entry to the candy skins they’ve, please don’t. As the unique account creator, they’re doubtless in possession of serious info which will allow them to recuperate the account by way of our Player Support course of (akin to transaction historical past, deal with historical past, and many others.) by claiming you stole the account.

There’s No Such Thing As A Free V-Buck

We’ve seen the websites on-line, similar to you. Click right here, put in your username, possibly reply a survey query or two, and also you’ll get as many free V-Bucks as you’d like. Those websites aren’t actual. They need you to enter your account credentials into their web page (enabling them to log in as you and create fraudulent prices) or else encourage you to click on down a series of promoting referrals, getting click-through promoting cash for the individual working the positioning. Under no circumstances are these websites capable of really grant V-Bucks. Our authorized group is consistently prowling to search out these websites.

If you’ve tried one in every of them previously, we encourage you to vary your password as quickly as potential. 

Verify Email Address

While it’s at present non-obligatory, we ask that you just please verify your e-mail address related along with your Epic account. This helps shield your account with our two-factor authentication and makes it simpler for Player Support to help you within the occasion of any anomalous exercise along with your account.

Player Support Details

Need further assist? Our Player Support group is right here for you. We have a Fortnite Help Portal with solutions to lots of your questions.

If there’s something the place you’re feeling we have to make clear additional or one thing else you’d like help with, feel free to e-mail in a request.