Cyberpunk 2077: Sony would have filed a complaint, CD Projekt Red apologizes and reimburses, all the details

The slump continues for Cyberpunk 2077 and the CD Projekt Red teams who are now trying to do damage control. While patch 1.04 was deployed this weekend, making it possible to correct a significant list of bugs and other crashes on PC and PS4 (we have to wait a little longer for the Xbox One version), the list of players claiming the reimbursement of their game multiplies. It is on the official Reddit page that spirits are starting to heat up and among the hundreds of messages posted, we learn that some disgruntled users have managed to bend Sony who allegedly filed a commercial complaint with CD Projekt Red with the list of all calls received for after-sales service. Faced with the grudge and the scale taken by this unprecedented case, Sony was obviously forced to initiate legal proceedings against the Polish studio, while agreeing to relax its refund policy for games purchased on the PlayStation Store . Basically this means that even after the 2 hours of play allowed, the refund can be effective and the good news has been massively relayed on Reddit and various social networks.

It did not take long for CD Projekt Red to make its arrangements since this morning, very early, the studio’s Twitter account posted a long message in which it first apologizes to the players. To have deceived them and not to have shown the rendering on old gen ‘consoles, thus misleading them in their purchase. The developers explain that they are working hard to fix as many bugs as possible in a minimum of time, but that it will take several patches and several weeks (or even months) before obtaining a satisfactory result. CD Projekt Red is aware of having disappointed the players and its community, but asks to give them a second chance while awaiting the arrival of the fixes. However, if the indulgence of the players is not enough, they specify that it is now possible to be reimbursed.

There are several ways to request reimbursement. For digital versions, simply use the usual PlayStation Network and Xbox LIVE refund systems, while those who have purchased a physical version must go to the store when the purchase has been made for a refund. . In case of refusal, CD Projekt Red offers to make direct contact via the email address “helpmerefund@cdprojektred.com” before December 21, 2020.

This is of course a first in the world of video games, but such a case will at best set a precedent for the future, at worst be a textbook case that will obviously never be repeated. In the meantime, the reputation of the Polish studio is now tarnished and it will undoubtedly take much more than an apology and a refund to make people forget such a drama. We obviously wish them all the courage in the world for the coming months which will not be easy to manage.