Twitch CEO apologized after a serious incident at TwitchCon

Twitch CEO Dan Clancy publicly admitted the company mishandled the case involving streamer Emiru, who was subjected to harassment at TwitchCon 2025 in San Diego.

On October 17, 2025, during a fan meet-and-greet, an attendee breached the barriers, grabbed Emiru’s face and attempted to kiss her without her consent.

“Let me be clear: we failed to provide adequate security at Emiru’s event. This should never have happened, and we take it very seriously. We fell short — both in how the event was organized and in our subsequent response. I also regret my comments and apologize to Emiru for everything that occurred.”

Immediately after the incident, Twitch said the offender had been removed from the venue and banned from the platform. Emiru later reported, however, that the man left the area calmly and was only detained several hours afterwards. Attendees at TwitchCon likewise complained about weak security and insufficient protection for streamers.

Following the backlash, Clancy issued another statement:

“We failed — both in prevention and in our response.”

He vowed to review TwitchCon’s security protocols, including access control and the setup for fan meet-and-greets.

The Twitch head added that the company will revise policies related to offline events and streams, and promised to keep the community updated. He stressed that the aim is to prevent similar incidents and to safeguard everyone involved.

“We have heard concerns about IRL streams at TwitchCon. Twitch has grown and these broadcasts are now part of the platform, but we must consider the needs of all participants. We will review the rules and share changes soon.”

Source: iXBT.games