A player used a bit of “soft power” when requesting a refund.
Recently a user known as BabaYodaTheFirst shared his interaction with Steam support. Once again, Valve impressed with its customer-focused response.
When filing the refund request the player admitted he had exceeded the standard two-hour window, but he’d spotted a sale and wanted to reclaim the funds to buy several titles at once:
I know I went past the two-hour limit, but I just found out these games are on sale and it really gutted me. I’m a huge fan of the Yakuza series and I’d like a refund so I can buy this game and Pirate Yakuza in Hawaii. Please, help me with this. If possible, please return the funds to my Steam Wallet. Thank you so much — sorry for the inconvenience.
Initially Valve declined the request. BabaYodaTheFirst didn’t give up and answered simply: “Please?”
That did the trick — a Steam support agent confirmed they could issue the refund:
As a goodwill gesture, we can credit the amount of your purchase to your Steam Wallet. The game or item will be removed from your account. Please reply to this message and let us know if you would like us to apply the credit. We need your confirmation before we proceed. Support Team
According to BabaYodaTheFirst, he “jumped like a gremlin” with joy and revealed that instead of submitting the standard “refund request” form he filed an “I have a question” ticket.
Source: iXBT.games