There’s a narrative brewing that EA have eliminated the choice to refund Battlefront II by way of Origin, forcing you to undergo customer support. The idea goes that that is to discourage you from cancelling the order as a result of the method is just too time-consuming. However, this isn’t the case.
Related: the SE7EN.WS Star Wars Battlefront II review.
When you purchase video games by way of Origin you possibly can see your purchases in your order historical past tab. Under most video games you’ve the choice to refund your buy:
However, as BatofSpace factors out on Reddit, the choice isn’t out there on Star Wars Battlefront II orders:
I purchased a replica of the sport to verify this wasn’t a problem particular to Australian prospects, and I encountered the identical drawback:
Now, in line with EA’s refund coverage, we must always be capable to refund Battlefront II inside seven days of launch in the event you’ve pre-ordered and haven’t but launched the sport:
If you go to EA’s refund page you possibly can see what video games can be found to refund, and Battlefront 2 isn’t listed there both.
The idea in BatofSpace’s publish is that EA have taken away the button, forcing you to undergo customer support, a course of that’s time-consuming and may discourage somebody from going by way of with the refund.
However, there is no such thing as a proof that there would often be an choice to refund a pre-order on this method. In truth, there are forum posts dating back to 2013 from folks seeking to work out methods to cancel their pre-orders and being directed to undergo customer support.
Just to test that this wasn’t a problem particular to Battlefront II, I purchased the Elite Trooper Deluxe model of the sport that enables early entry to the sport and, for that model of the sport, you do have a refund possibility in Origin:
(Yes, my checking account is hurting in confirming this story.)
That model of Battlefront II does seem on the refund web page:
All the documentation on EA’s help pages suggests it’s best to be capable to refund pre-orders by way of Origin, which is probably going the place the confusion has stemmed from. However there is no such thing as a proof that Battlefront 2 is any totally different from every other preorder on Origin and that EA has eliminated the button. Rather it was by no means there.
If you wish to cancel a sport you pre-ordered by way of Origin you’ll have to undergo customer services.
Alternatively, you could possibly wait till the sport launches on Friday after which refund the sport by way of Origin.
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