We launched our v9.40 patch on all platforms on July 17th. Following this, we observed a stability concern that affected iOS gamers. We labored to resolve this concern with the discharge of one other patch, v9.40.1 on July 18th. Unfortunately, that patch prompted additional points.
What occurred?
After v9.40.1 was permitted and launched on the App Store, it was found {that a} vital patching error blocked gamers from downloading the patch accurately. This resulted within the following error message: “A file corruption has occurred. Please try again.” After investigating, we discovered a workaround that included uninstalling and reinstalling the game. We perceive this was not a super expertise for gamers who have been affected and determined to work on a make good.
What did we do to repair it?
Our staff was capable of resolve the error with a brand new patch, v9.40.2. This patch was obtainable to all gamers on July 19th. Players who downloaded v9.40.1 and have been affected by the patching error may now replace the game accurately with no errors. As an inconvenience for having gamers uninstall and redownload the game, we gifted these gamers with 1000 V-Bucks and 15 Battle Stars on July 22nd.
Other Mobile Issues
In this investigative course of, we found further login points that had existed for the reason that launch of v9.40 that made it tough for cellular gamers to:
- Login utilizing console credentials.
- Remain logged in even when “remember me” was chosen.
We have since resolved this concern with the discharge of v9.40.2 and apologize for the extra points the cellular viewers encountered throughout this launch. For these of you impacted by the varied login points occurring previous to the discharge of the fixes, we’re ready to gather the total record of affected gamers to rollout our follow-up grant of Battle Stars as a result of set of bugs. Keep a watch on our Trello board for extra details about this different make-good.
