Valve’s service surprises — gamer persuades Steam to break its own rules with politeness
A player used a bit of “soft power” when requesting a refund. Recently a user known as BabaYodaTheFirst shared his interaction with Steam support. Once again, Valve impressed with its customer-focused response. When filing the refund request the player admitted he had exceeded the standard two-hour window, but he’d spotted a sale and wanted to...









