The decision taken by Sony Interactive Entertainment very early this morning to remove Cyberpunk 2077 from the PlayStation Store and reimburse all players who want it unconditionally will not have been without consequences. There is obviously the reaction of investors which was epidermal with an impressive fall in the price of CD Projekt Red’s share at the opening of the Varsocie stock market (-20% all the same), but also a decision on the part of Microsoft which had until then remained fairly silent on the situation.
Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. https://t.co/04TcniwVzy
– Xbox Support (@XboxSupport) December 18, 2020
It is ultimately through the Xbox Support Twitter account that the news has fallen: Microsoft is also committing to reimburse all those and those who bought Cyberpunk 2077, without preconditions. If Microsoft relies on wanting to offer the best possible experience to players, the Redmond firm nevertheless precisely tempers having a thought for the developers of CD Projekt Red who worked in complicated conditions throughout the year. 2020. However, the priority remains the final product and player / customer satisfaction, which is why Microsoft refers to its refund site.
While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.
– Xbox Support (@XboxSupport) December 18, 2020
And unlike Sony, Microsoft is not removing Cyberpunk 2077 from its online store, but warns of problems encountered with the Xbox One version, especially the fat version, which is like the game on PS4, at know in a deplorable state. This story is unheard of. A real textbook case.
