Dell - Visor Virtual Reality Headset for Compatible Windows PCs - White

Name: Received a "Display unit"!!
Item: Dell - Visor Virtual Reality Headset for Compatible Windows PCs - White
Rating: 1
Author: Cyberdue

Model:VR118

SKU:6084508

This item is no longer available in new condition.

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Overview

Description

Master virtual reality with this Dell Visor headset. Compatible with Windows Mixed Reality software, this weight-balanced unit incorporates a pair of cameras and two incredibly sharp 2.89-inch LCD displays. Equipped with a cushioned headband and a premium face cushion, this Dell Visor headset flips up and down for a convenient transition between VR and a real world.

Features

Compatible OS
Must be connected by a cable to a PC running Windows 10 Fall Creators Update.
Required connectors
Features an HDMI 2.0 video output, USB 3.0, and 3.5mm audio jack.
Inside-out cameras
Eliminate the need for external cameras and setup.
Easy to wear and take off flip-up visor
Enables convenient transition from the virtual to the real world.
Weight-balanced, cushioned headband
Takes the pressure off your nose and cheeks and offers comfort for long-lasting VR sessions.
Wireless controllers
Dell Visor Controllers allow smooth movement in VR and provide haptic feedback for a more immersive experience (sold separately).

What's Included

Dell Visor Virtual Reality Headset for Compatible Windows PCs
Cords
User’s suide & documentation

Manuals & Guides

Product Datasheet/Brochure (PDF)

EnglishOpens a New Window

Specifications

Key Specs

Display Type
LCD
Field of View
110 degrees
Movement Tracking
Controller
Sensors
Accelerometer Sensor, Geomagnetic Sensor, Gyro Sensor
Wireless
Yes
Product Width
6.7 inches

General

Product Name
Visor Virtual Reality Headset for Compatible Windows PCs
Brand
Dell
Model Number
VR118
Color
White
Color Category
White

Display

Display Type
LCD
Field of View
110 degrees
Interpupillary Distance Adjustment
No

Features

Controller(s)
No
Interactive Buttons
No
Movement Tracking
Controller
Sensors
Accelerometer Sensor, Geomagnetic Sensor, Gyro Sensor
Product Use
Virtual Reality (VR)

Compatibility

Minimum System Memory Required
8 gigabytes

Connectivity

Interfaces with
Computer
Wireless
Yes
Connector Ports Required
HDMI 2.0; USB 3.0

Dimensions

Product Height
5.1 inches
Product Depth
10.6 inches
Product Weight
20.8 ounces

Dimension

Product Width
6.7 inches

Warranty

Manufacturer's Warranty - Parts
1 year
Manufacturer's Warranty - Labor
1 year

Other

UPC
884116285373

Reviews

Customer reviews

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20%

would recommend
to a friend

Show only Verified Purchases

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 1 Showing 1-8 of 10 reviews

Cons mentioned:
Not for sale
Rated 1 out of 5 stars
Received a "Display unit"!!
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Posted 3 years ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I didn't check the several other reviews that have had this same issue before I made the purchase... The unit clearly says "Sample Not for Sale" on it. I expect more out of Best Buy...
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 3 years ago.
  Cyberdue,
  
  Thanks for your review and we're sorry to hear about what happened with your visor. We have shared your feedback with our team and we will work to ensure that this does not continue to happen.
  
  Best,
  Bryan
  1-800-624-9896
Cons mentioned:
Bad service, Not for sale
Rated 1 out of 5 stars
Worse experience I've had with buying online
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Posted 4 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Order it and received the product great! Opened package and what it's a sample product that says "Not for Sale". Considering I bought what said "new!!!" I was little upset. I have an older visor that still works, but has a few scratches on lens due to me wearing glasses. It still works now. Well so not only did I get a sample, BUT it doesn't even WORK! Called Best Buy for help. Talked to about 5 different people all that said "let me send you to someone else". Basically pass the buck! After awhile said "forget this and called local store". Finally someone I can understand and was helpful. His name was Keith. I now have to drive to store and exchange. My wife is heading there now. I pray this will be done shortly! I've ordered ton of products online and this is a first. I don't even know if what they did is legal? I update what happens!!!!! BTW I'm a respiratory therapist and this is how I relax. They really should be ashamed of themselves!
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 4 years ago.
  Keithmccloud1970,
  
  Thank you for letting us know that this happened to you. We are very sorry to hear about your situation and we hope that Best Buy will help resolve this issue for you. We have already informed our product team about this situation and we are looking to resolve it for future customers.
  
  Best,
  Bryan
  1-800-624-9896
Rated 1 out of 5 stars
You have got to be kidding me...
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Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Paid extra for expedited shipping, super excited about it showing up, I get home and rip the thing open, AND ITS A PLASTIC EMPTY DEMO UNIT!!!!! Then I look at the reviews and apparently its happened to 3 other people!!! Unacceptable you guys. QC got messed up real bad on this one. And of course my local BB has literally no other vr headsets in stock so now im just stuck having to go return and go home empty handed.
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 4 years ago.
  QuadroBroYo,
  
  We are very sorry to hear that this has happened to you. We will make sure that our product team is aware of this situation so that it can be resolved in the future. Please reach out to Best Buy directly in order to find out about your return options: http://bit.ly/2v2IVhI.
  
  Best,
  Bryan
  1-800-624-9896
Cons mentioned:
Bad service
Rated 1 out of 5 stars
Sold a demo shell
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Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't order from these guys. I ordered this product and recieved the demo shell of the product. If i did this to someone it would be reported as a crime. When I called up BestBuy to have this issue resolved the woman I spoke with put me on hold and then hung up on me. I'll never support this company again.
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 4 years ago.
  Carl,
  
  We are sorry to hear about this experience that you had with your Best Buy purchase. We will inform our product team of your review in hopes of preventing this from happening again in the future.
  
  Best,
  Bryan
  1-800-624-9896
Cons mentioned:
Bulky
Rated 2 out of 5 stars
wasn't impressed
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Posted 3 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
to bulky could use some sliming down and they are kind of heavy as well
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 3 years ago.
  reconsider,
  
  Thanks for your feedback about your Virtual Reality Headset. If you have any technical questions about your headset you can check our Product Support Page here: http://dell.to/2DEAPN0.
  
  Best,
  Bryan
  1-800-624-9896
Cons mentioned:
Demo unit
Rated 1 out of 5 stars
In the wrong box.
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Posted 4 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was sold a demo unit in the box. Package was sealed and had retail upc.
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 4 years ago.
  ProudDad,
  
  Thanks for your review and we're sorry to hear that your unit was not new like you had thought it would be. We'd recommend reaching out to Best Buy directly so they can address your concerns and let you know what your options are: http://bit.ly/2v2IVhI.
  
  Best,
  Bryan
  1-800-624-9896
Rated 3 out of 5 stars
Ok
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Posted 3 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's ok, but too wide around the head. Needs to be able to make the head smaller
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 3 years ago.
  Valued Customer,
  
  Thanks for your feedback on your VR headset. We're sorry that it's not fitting you properly. We hope that by adjusting the visor on the side that you will be able to make it a better fit for you.
  
  Best,
  Bryan
  1-800-624-9896
Rated 1 out of 5 stars
You shipped me display item!!!
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Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got box with display item!!! It’s say do not sell display only!
No, I would not recommend this to a friend
- Brand response from YourDellTeam
  Posted 3 years ago.
  Efrat,
  
  Thanks for your review. We're sorry to hear that you received a display item. We will inform our product team about this. Please reach out to Best Buy directly to find out what your return and exchange options are: http://bit.ly/2v2IVhI.
  
  Best,
  Bryan
  1-800-624-9896

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Questions & Answers(11)

Show only Answered Questions

Page Showing 1-8 of 11 questions

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QuestionDoes this come with the controllers?
Asked 3 years ago by computecore167.
- Answer It should come with wireless remote control.
  Answered 3 years ago by YourDellTeam
  Answer this question
QuestionDoes this come with both motion controllers?
Asked 3 years ago by Bob.
- Answer Yes, the remote control is included along with this VR headset.
  Answered 3 years ago by YourDellTeam
  Answer this question
Questionwhere can i find replacement lens for Dell Visor Vr118 Mixed Reality Headset VR
Asked 2 years ago by delly2222.
Answer This Question
QuestionI ordered and received the product, does this not come with the controller? if not where can I get it?
Asked 3 years ago by Justin.
- Answer No, it does not come with a controller. Please contact the best buy customer care team to check for the availability of the controller.
  Answered 3 years ago by YourDellTeam
  Answer this question
QuestionI have a dell118 ,the ad said connect to pc with windows 10 ,I did that bot nothing comes up heeksquod cant help . anyone how how to turn on the vr glasses?
Asked 4 years ago by stupid.
Answer This Question
QuestionI want to buy a virtual reality headset for my grandson. We will drive to Santa Rosa this afternoon. Is there a time frame for trying out the VR headset? Bobb
Asked 4 years ago by Bobb.
Answer This Question
QuestionHello.. will the oculus rift controllers work with Dell VR 118 and cant purchase dell controllers anywhere ?
Asked 4 years ago by sarah.
- Answer No they will not but any windows mixed reality controller will work with it not just the dell ones
  Answered 3 years ago by Hadi
  Answer this question
QuestionDoes this come with the controllers? I see that in the pictures that they're there, but there looks to be another, more expensive listing that shows them with the controllers too?
Asked 5 years ago by ActualHumanBeing.
- Answer No, it does not come with controllers.
  Answered 5 years ago by CommunityAnswer
  Answer this question

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Dell - Visor Virtual Reality Headset for Compatible Windows PCs - White

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