I'm incredibly disappointed with Asus's…
I'm incredibly disappointed with Asus's laptop repair services and must give a 1-star review. Despite my loyalty and trust in Asus products, my recent experience has left me troubled.
After purchasing a new Asus laptop in April 2021, it broke down in May 2022, just over a year later. Despite repair, it broke down again in July 2023. Requesting additional fixes for missing keyboard buttons and a lost ROG key stone, I was shocked by the refusal to investigate the recurring issue.
Furthermore, the repair quote exceeded the cost of a new laptop of the same model. This is unacceptable and has left me deeply disheartened.
I'm dealing with depression, and this situation has only worsened my distress. I urge Asus to reconsider my case with urgency and empathy, providing a fair solution.
I hope Asus can rectify this and restore my faith in the brand. However, given my experience, I cannot give more than a 1-star rating.
Date of experience: 02 April 2024